01. General information
All orders are processed within 1 to 3 business days of receiving the order, provided that we receive due payment, clearance and have stock availability. During our sales period order processing may however take up to 7 business days. We operate Monday to Friday with the exception of Swedish public holidays. An order confirmation will be sent by email when your order is placed. Once your package is shipped we will send you a second email with a final confirmation and instructions on how to track and collect your package. Shipping costs will be added to your order and displayed at checkout.
02. Orders are traceable on site
Up to date delivery information can be accessed at any time. Please sign into your account to begin tracking. If you don’t have an account, all orders are still fully traceable.
03. Countries we ship to
Rodebjer currently ships to the following countries: Australia, Austria, Belgium, Bulgaria, Canada, China, Croatia, Czech Republic, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, India, Ireland, Italy, Japan, Jersey, Kuwait, Latvia, Lebanon, Lithuania, Luxembourg, Malta, Mexico, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Russia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Turkey, United Arab Emirates, United Kingdom and United States of America.
04. Swedish orders
Swedish orders are shipped by DHL and will be delivered to your nearest DHL Service Point within 1-3 business days. A text notification will be sent to your cell phone when your package is ready to be collected. This service is free of charge. If you do not collect your package within 14 days, the package will be returned to Rodebjer. If a delivered package is not collected, we reserve the right to charge you a fee covering the entire cost of the shipping as well as any additional penalty and processing fees. Non-collected packages are normally not covered by the right to return items.
05. International orders
International orders are shipped with UPS and will be delivered within 2-5 business days with the exception of sale periods. Please note that the goods cannot be left without a signature and that couriers usually operate between 8am-6pm on business days. We are unable to redirect orders once items have been dispatched. Delivery times are provided as guidelines only and issues such as payment authorization and destination customs clearance may cause delays. Please note that we are unable to deliver to post office boxes. International orders will be subject to VAT, import duties and/or taxes, which are applied once your package reaches your country. We cannot predict what your particular charges may be. If you do incur any such additional charges they must be rendered in order for your package to clear customs. Please contact your local customs office for more information.
Important information regarding Returns
European orders will be charged with a 7.5EUR return fee.
Orders placed in USD will be charged with a 15USD return fee.
When shopping online, please be conscious of your consumption. Processing returns has an environmental impact and Rodebjer consider free returns to be an unsustainable cost. Hence a fee, when returning pieces bought on rodebjer.com, will be added. This added fee is a small step for Rodebjer to limit direct climate effect.
You are entitled to a full refund of the purchased item(s), if the product(s) is in the exact same condition as you received them. Please note that if the product(s) has lost its value due to your handling of the product(s) to a greater extent than it is necessary to determine its characteristics or functions, you will be obliged to reimburse us. Thus, in order for you to get a full refund, please make sure that the item(s) is in the same condition as you received them, with tag and seal still attached. All shoes must be tried on a carpeted surface until you have decided to keep them. Shoes should be returned in their original, undamaged shoe box as this is considered part of the product. Please make sure to return the shoes and shoe box inside another solid carton box to not damage the original packaging.
Item(s) must be returned to us within 14 days of receiving your notice of withdrawal. Refunds for returned items will be made to the original purchaser’s credit card or PayPal account within 14 days of receiving the notice of withdrawal, under the condition that we have received the product(s) or proof that the product(s) has been sent back to us. Please note that additional duties and/or taxes will not be refunded. For countries within the EU, VAT will be included in the refund If you have chosen to pay using Klarna, you still need to pay your invoice, we will refund you within 14 days of receiving your return. Please note that orders paid with invoice cannot be refunded in-store. Only credit card payments will be accepted for refunds for returned items in-store.