01. WHEN WILL MY ORDER BE SENT?
All orders are processed within two business days provided we receive due payment and have stock availability. During our sale and high season periods, order processing may take up to seven business days. A shipping confirmation will be sent via e-mail once the order is shipped. Please note if you have provided an incorrect address you will not receive any confirmation.
02. DO YOU SHIP TO MY COUNTRY?
Please click here to see the countries we ship to.
03. WHEN WILL MY ORDER ARRIVE?
For estimated delivery times and shipping information specific to your country please check our Shipping Info section. All orders are fully traceable at our website. Please log in to your account to easily track your order. If you're not a registrered customer, click here to track your order. You will also receive a shipping confirmation to the provided e-mail address with a link to track your order once it is shipped.
04. WHY HAVEN'T I RECEIVED AN ORDERCONFIRMATION?
Order confirmations are sent to the provided e-mail address. If you have provided an incorrect address you will not receive this confirmation. If you provided the correct address and cannot find your confirmation please check your Junk or Spam folders.
05. CAN I CHANGE OR CANCEL MY ORDER?
Once placed an order is final and cannot be manually changed due to recurring stock incongruities which may arise. You may cancel your order as long as its status allows you to. To do so, please contact our customer service by sending an e-mail to email@example.com.
06. CAN I RETURN AN ITEM?
Yes! If you for any reason wish to return your item(s) you are free to do so within 14 days from the delivery date. Returns will only be accepted if the item and its labels are in original condition. Items must be returned through Rodebjer’s return service to ensure they are protected and insured during transit. Please contact us at firstname.lastname@example.org if you did not receive return labels and tell us which items you need to return and we will provide you with the documents needed. Important information about returns you can find by clicking here.
07. CAN I EXCHANGE AN ITEM?
No, if you wish to make an exchange, please place a new order.
08. HOW MUCH DOES IT COST TO RETURN AN ITEM?
European orders will be charged with a 7.5EUR return fee.
Orders placed in USD will be charged with a 15USD return fee.
09. HAVE YOU RECEIVED MY RETURN?
Please use the tracking number from the shipping label used to ship your return to track your package. You will receive a refund confirmation when your return has been processed. Click here to track your order.
10. HOW LONG WILL IT TAKE FOR MY RETURN TO BE PROCESSED?
Once the return has arrived to our warehouse it can take up to 3-5 business days for us to fully process your exchange/return. Please contact us if this time has been exceeded and the refund has not been issued, by sending an e-mail to email@example.com.
11. HOW WILL MY RETURN BE REFUNDED?
Refunds for the returned items will be issued to the original purchaser’s credit card or account. Credit card companies vary in the time they take to restore the credit back to your account and the transaction could take up to 7 business days to be settled from the day of our refund. Paypal refunds will be visible in your account as soon as we have processed the return of your order. Invoice refunds will be credited as soon as we have processed your return. You will have an updated invoice sent to you by Klarna. Please contact Klarna for information on your invoice. Please note when paying with a gift card a new code will be issued for the amount of the refund.
12. ARE OUT-OF-STOCK ITEMS RESTOCKED?
Our Essentials items are continuously restocked, with the exception of collection exclusive colors. Please check back soon for availability of these items. For stock status of collection specific items please contact our customer service. Items that become out of stock during sale periods will not be restocked.
13. IS THE ITEM I WOULD LIKE TO PURCHASE AVAILABLE IN ANY OF YOUR STORES?
For availability at our Rodebjer stores please contact them directly. Find their contact information under our “Our Stores” section.
14. HOW CAN I FIND MY LOCAL RODEBJER DISTRIBUTOR?
For information on Swedish or international distributors and their stocks please contact firstname.lastname@example.org
15. I CAN'T CHOOSE THE CORRECT SHIPPING COUNTRY AT CHECKOUT. HOW DO I DO?
Your site is automatically chosen based on your location with adequate currency and shipping options. For different billing and shipping addresses please select and save those addresses in your account and these will automatically load at checkout. You may also select to view a different site than that of your location by changing your country.